FAQ

If you have a question for us which is not covered in FAQs, please contact us via email at cs@archandbow.com or by phone 1.844.4. SHOPAB (1.844.474.6722). Please expect a response within 24 hours.

Browse F.A.Q. Topics

Bowpoints

  • Does Arch & Bow off Gift Cards?
    Unfortunately, we do not offer gift cards at this time.
  • Can I use by Bowpoints earned online in-store?
    Yes, Bowpoints earned online can be redeemed in-store. Your account will always have your available points which you can apply in store by using your phone number.
  • Will my Bowpoints from previous purchases be applied to my account if I was not a Bowpoints member at the time I made those purchases?
    Yes, we will credit your account with your Bowpoints earned for purchases made within 6 months.

Order

  • Can I make changes or cancel my online order?
    Please contact us as soon as possible to process a change to your order before it ships out. Once your order ships out, we are not able to cancel it or make any changes. Almost all orders are shipped within one (1) business day of a confirmation of payment.
  • When is my order shipped?
    Most orders are shipped within one (1) business day after the order is confirmed. We are a proud supporter of the United States Postal Service ("USPS"), and make all deliveries through USPS.
  • How can I track the status of my order?
    Log into your account to view your order history. Order status is regularly updated as they change. You will also receive a USPS tracking number once your order ships out, which can be used to track your order at https://www.usps.com/ If you still have questions regarding the status of your order status, please contact us contact via email at cs@archandbow.com or by phone 1.844.4. SHOPAB (1.844.474.6722).
  • What if I place an order and Arch & Bow doesn’t have the item in stock?
    If we are unable to fulfil your order you will be notified via email or phone. If your credit card is charged, the amount charged will be refunded to your original payment method. How can I find an item I am looking for on www.archandbow.com? You may use our quick search tool to find a particular item by name or SKU number.

Questions?

  • Question?
    For additional questions, please contact us at 1-844-4-SHOPAB(I-844-474-6722).